Refund Policy - Ludo Money
Effective Date: 17 June 2025
At Ludo Money, we prioritize fairness and user satisfaction. Please read our refund policy carefully to understand how we handle refund requests.
1. In-App Purchases & Deposits
All deposits or in-app purchases made in Ludo Money are final and non-refundable. Once a user adds money to their wallet or purchases any feature/benefit in the app, the transaction cannot be reversed, except in the case of the following exceptions:
- Double payment or duplicate transaction
- Technical error causing deduction without credit
- Unauthorized transaction due to account compromise (must be reported within 24 hours)
If you face any of the above issues, kindly contact our support team at [email protected] within 48 hours of the transaction.
2. Refund Eligibility
To be eligible for a refund:
- The transaction must be clearly reflected in your payment history.
- Refunds are only processed for real-money deposits, not for in-game rewards, coins, or bonuses.
- You must provide a valid reason and proof (screenshot, transaction ID).
3. Non-Refundable Items
- Coins earned via gameplay, promotions, referral, bonus, lucky wheel, or offers.
- Rewards received through streaks, quizzes, or tasks.
- Any misuse or violation of app terms will void refund eligibility.
4. Refund Processing Time
Eligible refunds will be processed within 5-7 business days through the original payment method. In some cases, it may take longer depending on your bank/payment gateway.
5. Dispute Resolution
If you are not satisfied with the resolution, you can escalate your concern at [email protected]